Refund Policy

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1. Right of Withdrawal

In accordance with Swedish consumer protection laws and EU regulations, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

2. Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by contacting us:

• Email: question@crizelonyvim.world
• Phone: +468102809
• Address: PK-huset, Norrlandsgatan 3, 111 47 Stockholm, Sweden

3. Return Conditions

To be eligible for a return, the product must:

• Be returned within 14 days of delivery
• Be in its original, unopened condition
• Include original packaging and labels
• Not be damaged or used

4. Return Process

4.1 Notification

You must notify us of your intention to return the product within the withdrawal period. Please include:

• Your order number
• Product name and quantity
• Reason for return (optional)

4.2 Return Shipping

You are responsible for the direct cost of returning the goods. We recommend using a trackable shipping service.

Return the product to:

Crizelonyvim
PK-huset, Norrlandsgatan 3
111 47 Stockholm, Sweden

5. Refund Process

5.1 Refund Timeline

We will process your refund within 14 days after:

• We receive the returned product, or
• You provide proof of return shipment

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.

5.3 Refund Amount

We will refund:

• The full purchase price of the returned product
• The standard delivery cost (if you selected standard delivery)

We may deduct from the refund if the product's value has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Exceptions

The right of withdrawal does not apply to:

• Products that have been opened and used (unless defective)
• Customized or personalized products
• Products that cannot be returned due to health protection or hygiene reasons

7. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will:

• Arrange for return shipping at our expense
• Provide a full refund or replacement
• Process your claim within 14 days

8. Late or Missing Refunds

If you haven't received your refund within the specified timeframe:

• Check your bank account or credit card statement
• Contact your bank or credit card company
• Contact us at question@crizelonyvim.world

9. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Contact Information

For questions about returns or refunds, please contact us:

Email: question@crizelonyvim.world

Phone: +468102809

Address: PK-huset, Norrlandsgatan 3, 111 47 Stockholm, Sweden

11. Legal Rights

This refund policy does not affect your statutory rights as a consumer under Swedish and EU law. You may have additional rights depending on your location.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to customers who have pending orders.